Shipping & delivery policy

Last updated August 19, 2026

This policy explains where we ship, how quickly an order leaves us, what delivery costs, and what happens when a parcel goes astray. It applies to every order placed on shopmaxxx.com. Refunds, returns and cancellations are covered separately in our refund, returns & cancellation policy.

Where we ship

We ship to all 50 US states, to Canada, and to most international destinations served by our carriers. We cannot currently ship to PO boxes outside the United States, to APO/FPO addresses, or to countries subject to trade restrictions. If your address cannot be served, checkout will tell you before you pay.

Order processing and dispatch

Orders placed before 2:00pm Central Time on a business day are packed and handed to the carrier the same day. Orders placed after that time, or at a weekend or on a US public holiday, go out on the next business day.

Business days are Monday to Friday, excluding US public holidays. During launch weeks and the late-October peak, dispatch can take one extra business day; if that applies to your order we say so on the product page before you add to cart.

Delivery times and cost

• United States, standard: 3–7 business days · $4.95, or free on orders over $79.99.
• United States, expedited: 2–3 business days · $12.95.
• Canada: 6–12 business days · $9.95.
• Rest of world: 7–15 business days · $14.95.

Every estimate above is counted in working days from dispatch, not from the moment you place the order. Shipping is charged once per order, not per item, and the exact amount is shown at checkout before you confirm.

Free shipping threshold

US standard shipping is free on orders with a merchandise subtotal over $79.99, measured before tax and after any discount code. If a later return brings the order below the threshold, the shipping we waived is not deducted from your refund.

Tracking your parcel

You will receive a tracking link by email as soon as the parcel receives its first carrier scan. That scan can lag the dispatch by several hours, and occasionally overnight — a tracking number that has not updated yet does not mean the parcel is sitting still.

If you have not received a tracking email within two business days of ordering, check your spam folder first, then email support@shopmaxxx.com and we will resend it.

Address accuracy

We ship to the address exactly as it was entered at checkout. If you spot a mistake, email us within two hours of ordering and we will almost always catch the parcel before it leaves. Once the carrier has collected it we cannot redirect it, and a parcel returned to us because of an incorrect address is refunded less the original shipping cost.

Customs, duties and import taxes

International orders may attract customs duties, import taxes or handling fees. These are set by the destination country, are charged on top of what you paid us, and are the recipient's responsibility. We declare the full order value on every shipment and cannot mark parcels as gifts or under-declare their value.

Delays outside our control

Once a parcel is with the carrier, its progress is in the carrier's hands. Severe weather, customs inspections, strikes and peak-season backlogs all add days that we cannot shorten. We will chase the carrier on your behalf whenever tracking stalls, and we keep you updated by email while we do.

Failed, refused and undeliverable deliveries

Carriers usually attempt delivery two or three times, then hold the parcel at a local depot or collection point for a short window. If the parcel is not collected in that window it comes back to us. When it arrives we refund the order less the original shipping cost, or re-send it once you have paid a second shipping charge — your choice.

A parcel refused at the door, or one held at customs because import charges went unpaid, is treated the same way.

Lost parcels

If tracking has not moved for 10 business days within the US, or 21 business days internationally, contact us and we will open a carrier trace. Traces normally close within 8 business days. If the parcel cannot be located we replace it or refund you in full, whichever you prefer, and you are never asked to wait on the outcome of a claim we are making against the carrier.

Damaged or incorrect deliveries

If the cap arrives damaged, or is not what you ordered, send us a photo within 7 days of delivery. We will ship a replacement at our cost or refund you in full, and you will not need to return the original. The full process is set out in our refund, returns & cancellation policy.

Questions about a delivery

Email support@shopmaxxx.com with your order reference and we will answer within one business day. Nothing in this policy affects the statutory rights you have under the consumer law that applies where you live.